Refund Policy

Last updated: July 2026

We keep this simple and fair. All payments are made in Kenyan Shillings via M-Pesa.

1. When you get a refund

• You paid but didn't get what you paid for. If a payment succeeds but the Pro plan or BOQ credit is not activated on your account, we fix the activation or refund the payment in full.
• Duplicate payment. If you are charged twice for the same purchase, the duplicate is refunded in full.
• Unused purchase within 48 hours. If you bought Pro or a BOQ credit by mistake and have not used any Pro feature or consumed the credit, ask within 48 hours of payment for a full refund.

2. When we don't refund

Once a Pro period has been used (AI designs generated, plan takeoffs run, projects created beyond the free limit) or a BOQ credit has been consumed, the payment is non-refundable — the service has been delivered. Partial months of Pro are not refunded pro-rata. Nothing in this policy limits your statutory rights under the Consumer Protection Act (Kenya).

3. How to ask

Email dwaiguru4@gmail.com from your account email with the M-Pesa transaction code. We respond within 3 business days, and approved refunds are sent to the M-Pesa number that made the payment within 14 days.

4. Cancelling

Pro does not auto-renew — there is nothing to cancel. Your plan simply lapses to Free at the end of the 30 days, and your projects remain readable.